Shipping Policy

We strive to get your order to you as quickly as possible. That is why we currently offer the most reliable shipping through UPS. All packages are shipped from our location within 1-2 business days of receiving your order.

We offer worldwide shipping 💌

SHIPPING OPTIONS:

We offer the following shipping options through UPS:

• UPS Ground: Delivery within 1-5 business days.
• UPS 2nd Day Air: Delivery within 2 business days.
• UPS Next Day Air: Delivery by the next business day.

SHIPPING COSTS:

Shipping costs will vary based on the weight of the package and the destination. We won't charge you anything extra for handling :)

FREE SHIPPING:

We offer free standard shipping on all USA orders over $75.

TRACKING:

Once your order has been shipped, we will send you a confirmation email with tracking information.

If you have any questions about our shipping policy, please contact us at info@shopjanae.com.

At our clothing store, we understand that the issue of stolen packages is a concern for many online shoppers. We take this issue seriously and have implemented certain measures to address it.

Firstly, we strongly recommend that our customers use a shipping address where someone is available to receive the package, such as a business address or a residence where someone is typically present. If you're not home during the day, you can consider using a package locker or having your package held for pickup at a nearby shipping facility.

In case your package is marked as delivered but you have not received it, we advise that you contact the shipping carrier, such as USPS or UPS, to file a claim and start an investigation. In most cases, the carrier will investigate the issue and try to locate the package or provide reimbursement for the lost or stolen item.

Please note that once a package has been marked as delivered, we are not responsible for any loss or theft that may occur. However, we understand that each situation is unique, and we are committed to working with our customers to find a satisfactory resolution.

If you have any concerns or questions about our shipping policy or stolen packages, please do not hesitate to contact us. We appreciate your business and strive to provide a safe and secure shopping experience for our customers!